JEWELRY REPAIR
Dainty pieces are beautiful to wear yet they can be delicate at the same time. At CA Souls we have you covered if anything happens to your piece. You can email us at hello@casouls.com or message us here to submit your repair request. All repairs must be authorized in advance.
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Within 30 days of order's arrival: Shipping charges and repair cost are on us.
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Within 31 to 60 days of order's arrival: Repair cost is free. Customer is responsible for shipping both ways.
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After 60 days of order’s arrival: We charge $10 per item to repair, repair cost is subject to increase if part replacement is necessary. Customer is responsible for shipping both ways.
LENGTH MODIFICATION
If for some reason the size you picked did not fit perfectly, you can email us at hello@casouls.com or message us here to submit your modification request. We can help with the following:
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Your piece is too long and shortening is needed: We will adjust it for you with a “re-work” fee of $5 per item.
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Your piece is too short and extra length is needed: We will adjust it for you with a “re-work” fee of $5 per item, plus the cost of materials.
Customer is responsible for shipping both ways.
